FAQ's

How do I create an Trade account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via Viva Wallet and all major credit and debit cards such as Mastercard, VISA and American Express.

I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

How long does it take to process and ship an order?

We typically process and ship orders within 1-2 business days. Shipping times vary depending on your location.

What is your return policy?

We have a 30-day return policy for unused and unopened products. If you have any issues with your order, please contact our customer service team for assistance.

Can I track my order?

Yes, you will receive a tracking number once your order has shipped. You can use this to track your package online.